A 24-hour helpline will be open from 2 to 6 February for guests and delegates of the Russia Forum:

+ 7 495 933 9889

Call centre employees, who all speak English, will be able to provide you with information on the following issues:

• Forum schedule
• Entertainment events
• Emergency numbers
• Transport and transfers
• Ordering taxis
• Medical assistance
• Hotel addresses
• Telephone #s for international airlines
• Forum organizers’ contact details

Admission and Security

With a Forum of this size along with a large number of distinguished speakers, it is essential an adequate level of security is present at all times.

Please have your security badge with you at the Forum in the World Trade Center even to enter the specific rooms for the panel sessions between 4 - 5 February. Badges will be distributed from 4-5 February at the registration desk throughout the Forum.

All participants should enter and register for the Forum via entrance #4 of the World Trade Center.

For security reasons participants are requested to have their badges for access to all Forum sessions and entertainment events within the Forum.

We advise all delegates and speakers to ensure they arrive in good time for the first session each morning.

Registration

Participant registration begins at the registration desk in the World Trade Center, entrance # 4 at 8.00 am on 4 February.

Language

The official languages at the Forum are English and Russian. Simultaneous translation services will be provided at all meetings and discussions.

Seating Plan

All seating will be free form for delegates in the discussion halls.

Internet Access

Wi-Fi will be available over all of the Forum area.

Transport

Transport services
A 24-hour taxi service will be available for guests from February 3 until February 7 (at guests’ expense).
Forum 24-hour helpline: + 7 495 933 9889

Transfers
On February 4th, 5th and 6th, shuttles will run between “Ulitsa 1905 goda” metro station and the World Trade Center. Shuttles begin service at 8:00 am and run every fifteen minutes thereafter.

On February 5 transfer services will be provided from the World Trade Center (WTC) to Gostiny Dvor for the gala-concert “The Gift of Hope” (аddress: Gostiny Dvor, 4, Ilyinka Street). Shuttle buses will depart from the WTC starting at 18:00. The last bus will leave at 18:30. After the concert transfer services will be provided back from Gostiny Dvor to the WTC. Sign on the vehicles will read “THE RUSSIA FORUM 2009”.

For questions regarding transport, Forum participants may receive help from the staff at the information desk in the World Trade Center.

Travel Support – Flight timetables and ticket reservations
24-hour English-speaking ticket reservation lines are available for guests of the Forum (at guests’ expense):
Forum 24-hour helpline: + 7 495 933 9889

International Airlines

Aeroflot: +7 495 223 55 55
Air France: +7 495 937 3837/39
British Airways: +7 495 363 2525
Delta Airlines: +7 495 937 9090
KLM: +7 495 258 3600
Lufthansa: +7 495 980 9999

Useful addresses

World Trade Center
12, Krasnopresnenskaya emb.
Тel.: +7 495 253 1140

Crowne Plaza Hotel
12, Krasnopresnenskaya emb.
Тel.: +7 495 258 2222

Ararat Park Hyatt Moscow hotel
4 Neglinnaya Street
Tel.: +7 495 783 1234

The Ritz Carlton Moscow Hotel
3 Tverskaya Street
Tel.: +7 495 225 8888

National Hotel
15/1, bld. 1, Mokhovaya Street
Tel: +7 495 258 7000

Gostiny Dvor
4 Ilinka Street

Troika Dialog
4 Romanov pereulok
Tel.: +7 495 258 0500

GQ Bar
3 Balchug Street

Business Hours

Banks: Monday to Friday 09.00 - 12.00 and 14.00 - 19.30.
Shops: 10.00 - 20.00/11.00 - 21.00.

Currency and Credit Cards

The Russian currency is the Ruble (RUR). Major credit cards (American Express, MasterCard and Visa) are accepted at hotels, major restaurants and most shops in Russia.

As of 04 February 2009:
1 USD = 36, 12 RUB; 1 EUR = 46, 38 RUB.

Time

Moscow is 3 hours ahead of GMT/UTC.